Mooboo App by William Huang 13/12/2022We are happy to announce that the full loyalty scheme feature will be available on 17th Feb 2023.It means my.mooboo.me will be discontinued. Make sure to download the App now to collect your loyalty points! InstructionsStep 1: Create or sign in to your account.Step 2: Go to the menu and start ordering. Remember to read the FAQs on this page before ordering!Step 3: The system will generate a QR code after you place the order for the staff to scan.Step 4: Head to your local Mooboo branch, and pay at the counter!Step 5: Once paid, you can chill out and relax while waiting for your specially handcrafted bubble tea! Frequently Asked Questions Mixing the flavour?Caution! On the app order, there is a mix flavour option for milk tea and fruit tea. Our suggestion is to try to avoid making the combinations you are not sure about. Be very careful as our staff has the right not to provide a replacement if you ordered a mix flavour drink. What will happen after I place the order?After the QR code is generated by our app, please head to the counter at your local Mooboo branch, and our staff will scan your order. You will then be able to pay for your order at the counter. The orders will go straight into our ordering system, and the loyalty points will be automatically added into your loyalty account.Please note it can take up to 24 hours after the transaction for your points to be shown on your loyalty account. Why can't I see how many rewards I have now?We are in the process of improving and implementing features that will make it easier for users to check their current number of points. This is currently in beta; however, rest assured, your loyalty points are credited when you make a transaction via our app. In the meantime, please visit my.mooboo.me and login to your account to view your existing points. What happened to my current reward points?Your reward points on your my.mooboo.me account will be carried into the app, so don’t worry! Your points won’t be lost. Please bear with us, as our app is still in beta, and certain features may take time to be implemented. Can I pay online?We only accept in-store payments for now. However, using the App to order will definitely decrease the time for ordering and queueing. All you have to do when you get in is to pay! Can I still collect my points without ordering via App?Yes. However, please note that you will still need to present your loyalty card within the app for points to be collected. To do this, head to the “Loyalty” section on the App and show the QR code to our lovely staff so that they can scan it. App version?Remember to have your Mooboo App updated to the latest version when you visit our stores. The final price and items will be determined by the EPOS system in our stores.