Step 1: Create or sign in to your account.
Step 2: Go to the lucky draw section and pick one love letter. Remember to read the rules on this page before playing!
Step 3: If you win a prize, you can redeem it on the next order within 20 minutes. It will generate a QR code after you place the order for the staff to scan.
Step 4: Head to your local Mooboo branch, and pay at the counter!
Step 5: Once paid, you can chill out and relax while waiting for your specially handcrafted bubble tea!
Mooboo 2023 Valentine's Day Promotion general terms and conditions
1. Each account will be able to participate multiple times per day in this promotion, and the prize will be valid for 20 mins only. After 30 minutes from choosing a love letter, the account is eligible to participate again regardless of whether or not a prize had been won previously.
2. This promotion cannot be combined with other offers/promotions/vouchers.
3. This promotion is valid only between the 13th of Feb 2023 and the 19th of Feb 2023 inclusive, during the store operating times.
4. This promotion is for walk-in customers only.
6. There is no cash alternative, and the prize is not transferable.
7. The Promotion is free to enter with no purchase necessary.
8. Mooboo stores reserve the final decision, as the prizes may be subject to store and stock availability.
9. The winners of the prizes hold full responsibility for checking allergen content and dietary restrictions before product consumption. For more information on allergens, please ask the staff in-store or contact email@example.com via email before consuming.
10. Mooboo does not hold any responsibility for entries that could not be made or received, the loss of the account credentials containing these prizes or to provide/to refund/to reimburse the prizes post their expiry date.
11. Any personal data of entrants will be used as per the UK’s implementation of the General Data Protection Regulation (GDPR) in the UK and will not be disclosed to a third party without the entrant’s prior consent.
12. Mooboo reserves the right to request that the entrants and franchise partners remove any inappropriate and/or damaging content relating to the company.
13. Mooboo reserves the right to amend, terminate or temporarily suspend the Promotion if, at its absolute discretion, it considers it necessary to do so.
Full consumer rules (Rules)
- Duration of the promotion
Duration: The promotion is scheduled to take place from 13th February 2023 to 19th February 2023 (inclusive) at all Mooboo stores (meaning a store owned by, or branded as, Mooboo) located in the United Kingdom.
Continuing potential for changes: – Any situations beyond Mooboo’s control which causes Mooboo to exercise its rights to curtail, defer and/or extend any scheduled period for entering any game, claiming any prize and/or completing any prize-fulfilment process referred to in these Rules at any time. Although Mooboo shall endeavour to post relevant information on the news page of the Mooboo App or website at https://www.mooboo.co/mooboo-blogs/latest-news/ (and therefore entrants and prospective entrants are advised to check the news page regularly), please note that Mooboo shall not be obliged to give notice of any such curtailment, deferral, or extension of such scheduled periods (unless prescribed by law or applicable regulatory codes of practice).
- How to enter:
The games and prize claims require prior registration for the Promotion via the Mooboo App* to participate in the selected game, to store and initiate selected prize claims. The Promotion is free to enter, and no purchase is necessary. All entries must be made directly by the person entering the Promotion. Entries made using methods such as a computer macro, screenshot, script or the use of automated devices or processes are not allowed, and all such entries will be disqualified. Mooboo is not responsible for changes to any entrant’s e-mail address.
*Mooboo App: Registrants, firstly, will need to use an internet-enabled, compatible smartphone to successfully download an up-to-date version of the Mooboo App onto the phone and to register for a Mooboo Loyalty Account. Participants would need to provide the required information to register for the Promotion. In each case, the registrant will be required to accept the terms and conditions of use of the Mooboo App.
- Prize descriptions and conditions:
Upon picking ONE (1) Love Letter, the entrants may or may not win the following prize (single use):
- 2 free drinks – Two free regular cold drinks with one free topping each on Mooboo’s latest menu. Any size upgrade, additional topping, extra straw, extra bag or temperature adjustment, etc. will be paid for by the customer.
- 1 free drink – One free regular cold drink with one free topping on Mooboo’s latest menu. Any size upgrade, additional topping, extra straw, extra bag or temperature adjustment, will be paid for by the customer.
- 1 free strawberry milk tea – One free regular cold strawberry milk tea with one free topping. Any size upgrade, additional topping, extra straw, extra bag or temperature adjustment, etc. will be paid for by the customer.
- 1 free taro milk tea: One free regular cold taro milk tea with one free topping. Any size upgrade, additional topping, extra straw, extra bag or temperature adjustment, etc. will be paid for by the customer.
- Buy 1 get 1 free – Maximum of 5 ‘paid’ drinks on Mooboo’s latest menu in an order using this prize.
- All drinks 30% off – 30% off on all drinks from Mooboo’s latest menu.
- 30% off on mocktail – 30% off on all drinks from the mocktail section on Mooboo’s latest menu.
- 30% off on savoury tea – 30% off on all drinks from the savoury tea section on Mooboo’s latest menu
- All drinks 10% off – 10% off on all drinks from Mooboo’s latest menu.
- One free additional topping – One free additional standard scoop of topping from Mooboo, the customer must order a drink to redeem this
- All drinks 5% off – 5% off on all drinks from Mooboo’s latest menu.
- “Try again” on this occasion.
Each account will be able to participate multiple times per day in the promotion, and the prize will only be valid for 20 minutes. After choosing a love letter, there is a 30-minute cool-down period before an account can participate again in the draw, regardless of whether or not a prize has been won.
Conditions applicable to
The expression “prizes” when used in these Rules shall include prizes, awards, vouchers, discount vouchers, offers and passes as well as the corresponding services and/or goods available to be redeemed through the use of such prizes, vouchers, discount vouchers, offers or passes. Prizes (including individual elements of a prize) may not be exchanged for any cash or other alternative (unless stated) or are not transferable, divisible or permitted to be sold, resold or (unless sharing is expressly permitted) gifted.
Responsibility and costs of obtaining and using internet-enabled equipment, broadband or other internet services (whether for a landline or via a mobile network) needed in connection with the Promotion (including without limitation for the purposes of participation, prize-claims and utilisation of prizes requiring such equipment and/or services), is shouldered by the participants in all cases whether or not specifically stated elsewhere in these Rules.
All advertisements depicting the prizes and prize descriptions are illustrative rather than definitive.
To the fullest extent permitted by applicable law (but not otherwise) Mooboo and its agents assume no responsibility and are not liable for: (a) the accuracy or otherwise of the prize description or illustration, (b) the non-availability, loss, interception or interference with, late or non-receipt, corruption or damage of or to any entry, prize claim, prize code, discount voucher-prize, voucher-prize, voucher, code, prize or notification or other communication, (c) (other than those warranties or conditions implied by statute and which cannot be excluded by the Mooboo) any representation, warranty, condition or guarantee in respect of a prize, (d) any taxes, fees, charges or other costs which winners may be required to pay at any time in connection with a prize, (save to the extent that the Mooboo has expressly and specifically accepted responsibility in these Rules for the same), (e) any actual or perceived loss or reduction of opportunity or any actual or perceived damage arising at any time in connection in either case with the termination, cancellation, suspension, postponement or alteration of or to the Promotion (or to any part, game, feature or other element of the Promotion or the manner in which it is to be conducted) and which termination, cancellation, suspension, postponement or alteration is due to supervening circumstances beyond Mooboo’s control or (f) for any actual or perceived loss of opportunity or damage arising in connection with any omission or in reviewing and acting upon information in the Rules or announcement posted on the news page of the Mooboo App or website at https://www.mooboo.co/mooboo-blogs/latest-news/ in the lead up to, during the course of or after the Promotion.
- Mooboo’s rights
Mooboo may (a) extend any time limit, exercise a right of discretion or waive any of the Rules where a person might otherwise have been disqualified or otherwise disadvantaged (without obliging the Mooboo to extend any time limit, exercise a right of discretion or waive any Rule on any further occasion for that entrant or at all for any other person), (b) terminate, suspend, cancel, postpone or vary the Promotion (or any part, feature or element of the Promotion including, without limit, any entry-method, game, prize or prize-pool,) at any time due to supervening circumstances beyond Mooboo’s control including (without limit) those which the Mooboo determines have or are likely to compromise the security or credibility of the Promotion (or the affected part, feature or element of it), and (c) substitute a product deemed to be an appropriate replacement and of equal or greater value in the place of any of the prizes (or any part of a prize). Mooboo’s decision in the exercise or interpretation of any of its rights or discretions in connection with these Rules shall be final and binding and reference to the discretion of the Mooboo shall mean its sole discretion.
- Privacy & publicity
Mooboo reserves the right to request that the winners remove any inappropriate and/or damaging content relating to the company.
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